A one hour Inquiry Resolution Guarantee
Each ticket that you submit to our customer assistance staff will be attended to in approximately 1 hour. All basic inquiries are going to be resolved right away. However, if the service inquiry you have posted calls for the help of a competent admin technician, we are going to forward the ticket to him and will let you know about the hold–off.
Expert Technical Assist Service
Our client help and support Dept is going to be on shift for you 24x7x365 to to handle all service demand tickets that you submit. We offer client help for all software packages that are installed in advance on your hosting server. These include our in–house produced Site Control Panel, the chosen OS plus the server admin panel (based on the VPS type).
An Informative Help Zone
Each part of the Site Control Panel that is included at zero cost with your VPS features an included collection of articles. You will find an assortment of extensive how–to articles and reviews and a choice of step by step video training materials that demonstrate all the necessary website control tasks. You can view them by pressing the Help or Video control keys in the upper right corner of each Control Panel section.