1 hour ticket response
We are focused on providing a rapid and proper reply to every ticket sent by a user. Our skilled support staff representatives will review your problem and will think of the most efficient option. We offer a 1–hour response time guarantee for all client support tickets. In reality, our average trouble ticket response time has proven to be twenty minutes.
An Exceptional Help Desk Service
Each member of our customer support staff has many years of experience in the shared hosting business and almost all of them have been with us for at least 5 years. They are all prepared to answer all your requests in the most proficient way possible.
An Easy–to–Navigate Help Section
Integrated into the Site Control Panel is an easy–to–browse Help section, which features various sources of information. You can search through a regularly updated knowledgebase featuring web hosting account management articles and site management articles, watch the how–to video tutorials or check out our F.A.Q. library.