A 1–Hour Support Ticket Response Guarantee
Every single support request you send to us will be dealt with within maximum sixty minutes. If for any reason whatsoever your trouble ticket or e–mail requires additional assistance from an admin, we’ll forward it and leave a note to notify you that your issue is being worked on. If you take advantage of the Managed Services package, all of the server administration tasks included there will be completed at a time that suits you.
A Top–Notch Support Service
We’ll be available to you 24x7x365 to answer any inquiries that you may have regarding our Site Control Panel or any of the apps that we have installed for you on the server. If you also need assistance handling server management tasks, you can have a glance at our Managed Services package, which includes backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as installation and problem troubleshooting procedures
A User–Friendly Help Section
Our Site Control Panel was installed by default for every dedicated server. Among its features is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the tasks that you can perform. Most of the how–to articles also video versions which show all the actions that you can perform in a highly illustrative way. You will find all the how–to articles and the video tutorials in the top right corner of each section of the hosting Site Control Panel.