A 99.9% Server Uptime
We have set up our shared hosting system using dependable hardware and significantly modified software. Our system administrators have installed a modified version of Security–Enhanced Linux on each of our physical machines to guarantee maximum security and reliability. We have set up several distributed denial–of–service protection devices along with highly efficient firewall software to make sure our network is invincible and safe.
All shared hosting packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, the guarantee stays the same.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we’ve also set up our own internal network in all our datacenters. Everything is based on premium–quality hardware components supplied by Juniper. Furthermore, on every router, we have set up a firewall with an elaborate algorithm in an attempt to filter out all questionable requests.
This way, in all our datacenter facilities – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center as well as in our AU data center, you can enjoy a 99.9% network uptime guarantee. And this guarantee applies to all hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you’re not very pleased with our hosting services, or if you think that they are insufficient, or if you decide that you need to have a VPS servers rather than a cloud hosting package – we will give you your money back, no questions asked.
All domain name registrations are non–refundable, but you will continue to have full control over your domains even when you terminate your web hosting account with us.
24/7 Technical Support
If you’ve ever been forced to wait for hours to get a response, you probably know how aggravating this can be, particularly if your site is at stake. That’s why our company offers a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our support engineers will be at your disposal and they’ll answer you in less than 1 hour. And the best part is that their average response time is less than 20 minutes!