If you have ever had a shared hosting account in the past or you've dealt with any other type of online service, you are probably aware from personal experience that for certain things it's better to talk to a live person over the phone than to exchange tickets or email messages. If you'd like to learn more about a service before you purchase it or when something small-scale should be made, for example, it'll be much easier and quicker to do it live. When you are able to get in touch with representatives by phone, it is also very likely that you are working with a real website hosting supplier, not a reseller. The type of support that you will get on the telephone differs between different companies - from very general issues to expert technical support. Typically most suppliers offer pre-sales assistance and 1st level telephone support, while more complicated technical issues are resolved via email or tickets.

Phone Support in Shared Hosting

As we have live phone support 14 hrs daily, you're able to call us and consult with one of our customer support representatives to get more information about the shared hosting that we provide and make sure that our servers match the system requirements for your websites prior to buying anything. For your benefit, we now have phone numbers on 3 continents and you will be able to call the one closer to you - in the U.S.A., Great Britain or Australia. In case you are already an existing customer, you can call about general and billing matters, and even about some tech matters. If the problem is strictly technical or it needs longer time to analyze, you'll have to use our ticketing system, that will enable both you and our tech support team to track the info provided by each side.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there is always someone to assist you when you have any questions about the semi-dedicated server plans that we offer. Whether you would like to find out more about our plans, you have a billing issue or some general problem, you can call us. Despite the fact that some more technical issues may require a support ticket to give time to our technical support crew to investigate, we'll help you with numerous technical questions over the phone as well, saving you time and efforts. Since we have data centers on three different continents - in the USA, the UK and Australia, we have local telephone lines in all of these countries as well. In case you are in a different country, we have a global number where you'll be able to reach us.