One-Hour Response Guarantee in Shared Hosting
If you are using any of our shared hosting and you’ve got a query or bump into a certain obstacle, you can contact us 24-7-365 by posting a technical support ticket or by writing an email and we’ll make sure that you have an answer in less than 1 hour. If the issue can be resolved, we will do it before we reply to you, while in case there is something that you have to do on your end, we’ll supply you with all the needed info – what settings to check, what possible solutions to try, and so on. Typically, you will obtain a reply within less than half an hour, which suggests that waiting around for hours and hours or even for more than 1 day to obtain support is something unthinkable. Our 1-hour response time guarantee is valid for any query that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we are aware of precisely how essential it is to obtain swift support, we guarantee that you will never have to wait for more than an hour to obtain a reply to any support ticket that you submit via your semi-dedicated server CP. As it is, you will seldom need to wait for more than 20 to 30 minutes and this is valid for any query regardless of what its nature is – general, billing or technical. Furthermore, our technical and customer support staff will be at your disposal day and night, so even if you send a ticket during legal holidays, you’ll invariably get a fast reply, which will include the answer to an inquiry, the solution to a predicament or the details necessary to resolve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you won't ever need to waste a whole day awaiting a reply like you would with other web hosting providers.