A live chat is among the channels of communication supplied by some hosting suppliers as part of their support service. Determined by the service provider, the chat can be used for pre-sales, billing and/or technical assistance. This method of communication is quicker as compared to a support ticket and it makes it less likely to misspell or misunderstand anything as compared to a telephone call with an agent. What's more, if the problem that you experience requires some time to be examined and resolved, you're able to do something different in the meantime rather than just waiting, like you'd have to do when you call. You can also take advantage of a live chat assistance service without charge as long as you have Internet access even if your web hosting supplier is based in a different country and they do not have a local phone number that you can call.

Live Chat Support in Shared Hosting

As we consider the fact that a number of troubles can be resolved if you talk with a live person, we provide a live chat service for all of our prospective and active clients. Our chat is online every single day and our customer support representatives will assist you with a wide range of questions and issues. In case you aren't our client yet, you are able to learn more about our shared hosting plans and the hosting environment in general so that you can make sure that your sites will operate efficiently on our servers. If you already have an account and you have some questions or you experience any kind of problems with some of our services, you can join us on the live chat and we can supply you with the required info or assist you to troubleshoot the issue. You will have to open a trouble ticket for specific problems that need more time or the assistance of a sysadmin, still for a number of standard issues you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is designed for all our potential and present customers. In case you're thinking about a new hosting account, you'll be able to chat in real time to one of our agents and receive more info about our semi-dedicated servers in order to select the perfect package for your websites. In the event that you already have an account with us, we'll be able to assist you in a very timely manner with general, billing and 1st level techissues. Even though in some cases you'll need to open a ticket because there are issues that cannot be resolved on the live chat, we will be able to help you with numerous standard jobs, for example setting up an e-mail account in an email client or redirecting one domain to another one. This way, you will take advantage of quick support and you'll save many hours.