Integrated Ticketing System in Shared Hosting
The ticketing system that we use for our shared hosting is not separate from the hosting account. It is an indivisible part of our all-inclusive Hepsia Control Panel and you will be able to visit it whenever you want with only a few clicks of the mouse, without ever signing out of your hosting account. The ticketing system offers a quick-search box, which will help you track the status of any trouble ticket that you have already posted, if needed. Additionally, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can find out how to deal with a specific issue even before you actually open a ticket. The response time is maximum 60 minutes, which goes to say that you can obtain quick assistance at any moment and if our support staff advises you to do something inside your hosting account, you can do it straight away without needing to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was created with the idea that you should be able to manage everything connected to your semi-dedicated server account from a single location and the support tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got an inquiry or face an issue, you can contact our tech support team representatives instantly without the need to use a totally different interface. You can search through your web files or check different settings in your account while you post a new ticket or read the answer to an older one. If you have a vast number of tickets and you wish to track down a particular one, you can resort to the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will get a reply in less than an hour regardless of the nature of your enquiry or issue.