In case you have never opened a web hosting account or you’re switching companies and the new one employs a Control Panel that you haven’t seen before, you may become bewildered about how to carry out a given task in your account or on your personal computer. That’s the reason why, a lot of hosting companies have set up a knowledge base, which lists the most common enquiries and challenges related to the specific platform they use, instead of including only some general information. This sort of knowledge base will enable you to find the desired information swiftly and effortlessly, so you won’t have to devote both time and energy to issues that might require something as simple as hitting a button or checking off a tickbox. Thus, not only can you get stuff done, but you can also get to know lots of new and relevant facts, both about the way you can manage your account and about the way the web hosting service functions as a whole.

Extensive Online Documentation in Shared Hosting

If you have purchased your first shared hosting plan through our company or have transferred your website over to us, you’ll grow familiar with our services and our custom-built Hepsia hosting Control Panel in no time as we have prepared an in-depth online knowledge base where you can find all the info that you’ll ever need – both general info with regards to the service as a whole and more concrete info about the different features that you can use and the challenges that you can bump into. The articles themselves are available in two locations. The whole article list can be accessed via the Help section of the Control Panel. You can read articles that are dedicated to the different functions in every Control Panel section too. You can acquaint yourself with how to do just about everything, from creating an .htaccess file to administering an electronic mailing list, and all the articles offer detailed instructions, so you will never become bewildered on account of an unclear text. Certainly, if you chance upon a more specific problem and you cannot find an adequate solution in our knowledge base, you can get in touch with our customer support team representatives 24/7.

Extensive Online Documentation in Semi-dedicated Servers

We’ve compiled an elaborate knowledge base for all our current and potential clients, so in case you purchase a semi-dedicated server package from us, you’ll be able to find any info that you need at any moment. We’ve got a myriad of informational help articles, which will help you understand better what is going on in your semi-dedicated account – "What’s PHP?" and "What are file permissions?" are just 2 examples. Our step-by-step guides will help you do anything you need – unzip an archive, import a MySQL database, forward a domain, and so on. Besides, we’ve also got troubleshooting guidelines, which will permit you to discover what induces a particular problem and the possible solutions for it. In case you are not able to send e-mails or your domain name opens a 500 Internal Server Error message, for instance, you can resort to our knowledge base and recover the issue immediately. You can access the articles through any section of the Control Panel, as well as through the dedicated Help section.