24/7 Customer Support in Shared Hosting
We provide 24/7 customer, billing and technical support for all our shared hosting. Even if you aren't our customer yet and you have some questions, we will help you right away and give you the necessary information, in order to give you a choice to make the very best decision when you get a new website hosting account. We're available any time, including holidays and weekends, and we provide you with various ways of communication to contact us - phone, live chat, emails and support tickets. For your convenience, we now have a couple of telephone numbers worldwide, thus you're able to call the one that is closer to you. The maximum response time for your emails and your tickets is 1 hour. The regular response time is no more than 15-20 min, so you can forget about waiting for several days to get assistance for any task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to receive well-timed assistance, especially if your website is not working effectively for whatever reason. All our semi-dedicated servers come with 24/7 customer and technical support, which means that if anything comes up, you will be able to use plenty of ways to contact us - telephone line with several local numbers worldwide, live chat, emails and support tickets. The first two methods are for billing, pre-sales and basic matters, which means that in case you don't have an account yet, for instance, you can receive more information about our services, or we can help you with less difficult technical problems. The second two options are for strictly tech troubles or everything that is more time-consuming considering that it's quicker to follow the communication between you and our tech support crew. The warranted maximum response time for them is merely 1 hour, the regular one - 15-20 minutes, so you will not need to wait for a whole day so as to get support as you may need to do with other service providers.
24/7 Customer Support in VPS Servers
When you use our VPS servers, you'll never have to wait for more than 1 hour so as to get help for any kind of issue that you may experience regarding the server or the software which comes pre-installed with it. We warrant this short response time for all the tickets which you open from your billing Control Panel or emails which you send to our technical support crew. In addition, we have local telephone numbers in a couple of countries globally as well as a live chat service where we can easily help you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 using the various methods of communication, so regardless what your question or problem is, there's always somebody to help you promptly. In case you need help with third-party software, that you cannot deploy or which gives you problems, you'll be able to take full advantage of the Managed Services upgrade package that we provide for all our VPS plans.
24/7 Customer Support in Dedicated Servers
We know how important it is to have prompt support in general, let alone when you operate a whole server, so each and every dedicated server that we supply comes with 24/7 support with 1-hour response time warranty regardless of the situation. The service is 100 % free for all the problems with the server or the software that was installed from our admins through the setup, so you are able to get in touch with us as many times as you'd like, even during holidays. You can either open a support ticket from the billing section or you can send an email message, and the actual response time for either rarely exceeds 30 mins as we have administrators available twenty-four hours a day. If you want general info about our servers or you have any kind of billing question/issue, you can also call one of the local phone numbers that we have on as many as 3 different continents or you may employ our live chat service and talk to an agent online. For third-party software support, we offer a Managed Services upgrade, which you will be able to include to your server plan through the billing Control Panel.